IT support and managed IT services for Richmond and Delta businesses
When IT breaks, a local technician is on it within the hour. No contract. No fix, no fee.
Star X Consulting is a Richmond-based IT company for small and mid-sized businesses. We respond to urgent IT problems within one hour, look after offices that don't have a full-time IT person, and secure your systems against ransomware and email fraud. No retainer and no long-term contract.
- 1-hour urgent response
- 24/7 support line
- No fix, no fee
- Pay per job or monthly plan
On-site coverage from our Richmond base. Distances are approximate.
60 minUrgent issues: a technician is working on it within the hour
24/7Support line answered day and night, by a technician
No contractPay per job with no retainer, or choose a monthly plan
No fix, no feeIf we can't solve it, you don't pay for that service
What can we take off your plate?
One local team for support, security, networks, cloud and business software. When something breaks, you make one call, not three.
On-demand IT help desk
Something broke? A local technician is on it within the hour. Pay per job, no contract.
- 1-hour urgent response
- Remote or on-site
- No fix, no fee
Managed IT services
We run your IT for a fixed monthly fee, so problems get fixed before your staff notice them.
- 24/7 monitoring and patching
- Help desk for your whole team
- Month-to-month or annual
Cybersecurity
Stop ransomware, phishing and invoice fraud, and pass your cyber insurance questionnaire.
- MFA and endpoint protection
- Email fraud protection
- Free security health check
What happens when you call
No phone tree, no ticket number and wait. Here is exactly what to expect.
- A technician answersYou describe the problem to someone who can fix it. The line is answered 24/7.
- We start within the hourFor urgent issues we connect remotely right away, or send a local technician to your office.
- You hear the price firstBefore any major work, you know what the fix involves and what it costs.
- It's fixed, or it's freeIf we can't solve it, you don't pay for that service. Then we explain what went wrong in plain English.
Office down right now?
We can usually get your office internet back within one hour of our technician arriving, including temporary Starlink or LTE if your provider has an outage.
Crashed server or lost files? We recover data from failed drives, corrupted servers and ransomware-hit systems, and data recovery is priced per task, not per terabyte.
Pay per job, or let us run it all
Most IT companies in Metro Vancouver only sell monthly contracts. We offer both, so you can start small and switch when it saves you money.
| Feature | On-demand IT support | Managed IT plan |
|---|---|---|
| How you pay | Per task, only when we work. No retainer. | Predictable monthly fee based on users and devices. |
| Contract | None | Month-to-month or annual |
| Urgent response | Within 1 hour | Within 1 hour, with priority scheduling |
| Monitoring and patching | Not included | Included, 24/7 |
| Backup checks and security reviews | Available as separate tasks | Included |
| Best for | Occasional issues or a one-off project | Offices of roughly 5 to 100 staff who rely on their systems every day |
Why Richmond and Delta businesses switch to Star X
- Your technician lives nearby. Our team lives in Richmond, Delta and Vancouver, not out in the Fraser Valley.
- A person answers, every time. You talk to an IT technician, not a call centre or a ticket bot.
- No lock-in. Pay per job with no retainer, or a monthly plan you can leave.
- You only pay for results. No fix, no fee.
- Fair data recovery pricing. Restoring 1 TB or 100 TB costs the same.
- One team for everything. Help desk, networks, Microsoft 365, AWS, Business Central and AI.
Switching is painless
We collect admin passwords, licences and vendor contacts, document your systems and take over without downtime, even if your current provider is slow to respond.
Train your own AI Champions
Copilot and ChatGPT save real time only when people know how to use them safely. We train a few of your staff to set up approved tools, write good prompts, automate repetitive work and keep client data out of public AI.
Start with a free AI readiness check: two or three quick wins and a written roadmap. No obligation.
Who we work with
Most of our clients have 5 to 100 staff and no full-time IT department.
Technology we work with
We supply, set up and support equipment and software from these vendors.
Latest from our blog
Practical IT and security advice for BC businesses.
Why every company needs internal AI Champions in 2026What an internal AI Champion is, why small businesses in Richmond and Delta need one to adopt AI safely, and how to get started with Copilot and ChatGPT.
How small businesses in Richmond, BC can use AI: 8 practical examplesEight practical ways small businesses in Richmond, BC use AI tools like Copilot and ChatGPT, plus the safety rules to follow before you start.
How to stop invoice and payment fraud: a business email compromise guide for BC companiesBusiness email compromise explained for BC businesses: how criminals change bank details on real invoices, warning signs, and 7 steps to prevent it.Questions we hear a lot
Still unsure? Call (778) 312-2227 and ask a technician directly.
How fast can you help with an urgent IT problem?
For urgent issues (server down, internet out, email not working, a suspected breach) we start working on it within one hour, remotely or on-site. Our technicians live in Richmond, Delta and Vancouver, so most Richmond and Delta offices are a short drive away.
Do I need a contract or monthly plan?
No. You can call us for a single job and pay only for that task. If you want ongoing coverage, we also offer monthly managed IT plans that cost less over time than calling ad hoc.
What happens if you can't fix the problem?
You don't pay. Our no-fix, no-fee guarantee means that if we can't resolve your issue, there is no charge for that service.
Which areas do you serve?
Richmond and Delta (Ladner, Tsawwassen, North Delta, Tilbury and Annacis Island) are our core on-site areas. We also work on-site across Vancouver, Burnaby, Surrey and the rest of Metro Vancouver, and remotely anywhere in BC.
Can you take over from our current IT provider or IT person?
Yes. We document your systems, collect admin passwords and licences, and take over support without downtime. We can also work alongside an in-house IT person as co-managed IT or temporary coverage.
Stop fighting your IT. Hand it to us.
Call now for urgent problems, or book a free, no-obligation IT assessment for your office.