IT support in Richmond, BC from a Richmond-based team
We're based in Richmond, so your technician is minutes away, not a bridge away.
Star X Consulting is based in Richmond and our technicians live locally. We provide on-demand IT support, managed IT, networks and cybersecurity to Richmond businesses, with a technician working on urgent problems within one hour and on-site when you need hands on the equipment.
- Based in Richmond
- 1-hour urgent response
- On-site across Richmond
- No retainer required
On-site coverage from our Richmond base. Distances are approximate.
60 minUrgent issues: a technician is working on it within the hour
24/7Support line answered day and night, by a technician
No contractPay per job with no retainer, or choose a monthly plan
No fix, no feeIf we can't solve it, you don't pay for that service
Local IT support for Richmond businesses
Richmond's economy runs on trade, logistics, professional services and retail, and most of those businesses are small. They need IT that works every day, a technician who can be at the door quickly when it doesn't, and protection from the email and payment fraud that targets companies dealing with overseas suppliers.
That's what we do. Star X supports offices, warehouses, clinics and shops across Richmond, either per job with no contract or through a monthly managed IT plan.
IT services we provide in Richmond
- On-demand IT help desk: pay-per-job support, remote or on-site
- Managed IT services: monitoring, patching, backups and support for a monthly fee
- Cybersecurity: MFA, endpoint protection, email security and staff training
- Networks and Wi-Fi: offices, warehouses and backup internet
- Data recovery and backups: priced per task, not per terabyte
- Cloud migration: Microsoft 365, Google Workspace and AWS
- Business Central and NAV support for distributors and manufacturers
- AI training for teams adopting Copilot and ChatGPT
Recent Richmond jobs
Retail store, point-of-sale outage. The POS system failed during a busy afternoon. A Star X technician was on-site within the hour and the store was taking payments again shortly after.
Accounting firm, dropped calls and slow cloud software. After doubling their staff on a 2017-era router, the team had constant Zoom drops. A site audit and targeted upgrades fixed it without changing internet provider or increasing their monthly bill.
Richmond IT emergency?
IT for the way Richmond works
Different parts of Richmond have different IT problems. Here's what we see most often.
Logistics, freight and warehousing
Around YVR, Sea Island, Bridgeport, Riverside and Mitchell Island, the challenges are warehouse Wi-Fi through metal racking, label printers and handheld scanners, ERP uptime, and freight systems that can't go down. We design coverage for large spaces and set up backup internet so shipping doesn't stop during an outage.
Import, export and wholesale
Businesses paying suppliers overseas are prime targets for business email compromise: a criminal gets into a mailbox and changes the bank details on a real invoice. We lock down Microsoft 365, set up email authentication and train staff on a simple verification process. How to prevent it
Professional offices in City Centre and Aberdeen
Accounting firms, law offices, insurance brokers and real estate teams need secure client files, reliable Microsoft 365 and remote access. Many are covered by PIPEDA and need a breach response plan. We set up the controls and documentation.
Clinics and health practices
Medical, dental and physio clinics rely on practice management software, secure patient records and working front-desk computers every morning. We focus on access control, encryption, tested backups and quick fixes when the front desk is down.
Retail, restaurants and Steveston businesses
Point-of-sale systems, card terminals, guest Wi-Fi kept separate from business systems, and backup internet for busy weekends.
Manufacturing, food processing and aerospace suppliers
Shop-floor computers, production systems that can't be patched on a whim, secure file sharing with customers, and networks segmented so one infected laptop can't stop production.
Richmond neighbourhoods and business areas we serve
Next door in Delta? See IT support in Ladner, Tsawwassen and North Delta.
Why a Richmond-based IT company matters
- On-site visits aren't held up by bridge or tunnel traffic from Vancouver or Surrey.
- Technicians who know local buildings, internet providers and business parks.
- You can meet the people looking after your systems.
Try us on one job
No contract, no retainer, no sales pitch. Give us your most annoying IT problem. If we can't fix it, you don't pay. Most clients who start this way stay.
Questions we hear a lot
Still unsure? Call (778) 312-2227 and ask a technician directly.
Are you actually based in Richmond?
Yes. Star X Consulting Inc. is a Richmond, BC company, and our technicians live in Richmond, Delta and Vancouver. Many IT companies that advertise in Richmond are based in downtown Vancouver, Surrey or the Fraser Valley.
Which parts of Richmond do you cover on-site?
All of Richmond: City Centre and Brighouse, Aberdeen and the Golden Village, Bridgeport, Lansdowne, Ironwood, Riverside and Crestwood industrial areas, Mitchell Island, East Richmond, Hamilton, Steveston, Seafair, Broadmoor and Sea Island around YVR.
How fast can a technician get to my Richmond office?
For urgent issues we start working within one hour, usually remotely first. If someone needs to be on-site, Richmond is our home base, so on-site response here is typically the fastest we offer anywhere.
Do you support logistics and import-export businesses near YVR?
Yes. We support warehouses, freight forwarders and wholesalers with warehouse Wi-Fi, label printers and scanners, ERP and accounting systems, and email security to stop invoice and payment fraud.
Can you help offices where staff work in more than one language?
Yes. We support Windows, Microsoft 365 and Google Workspace setups with multiple keyboard languages and input methods, and we explain things in plain language to everyone on your team.
Do I need a contract?
No. You can call us for a single job and pay only for that task, or choose a monthly managed IT plan if you want ongoing coverage.
Stop fighting your IT. Hand it to us.
Call now for urgent problems, or book a free, no-obligation IT assessment for your office.