Frequently asked questions
Straight answers, no sales script.
Straight answers to the questions Richmond and Delta business owners ask us most. Can't find yours? Call (778) 312-2227 or email [email protected].
Questions and answers
Still unsure? Call (778) 312-2227 and ask a technician directly.
Who is Star X Consulting?
Star X Consulting Inc. is an IT company based in Richmond, BC. We provide on-demand IT support, managed IT services, cybersecurity, networks, backup and disaster recovery, cloud migration, Business Central support and AI training to small and mid-sized businesses in Richmond, Delta and Metro Vancouver.
How fast do you respond to urgent IT problems?
For urgent issues, such as a server down, internet out, email not working or a suspected breach, a technician starts working on it within one hour, remotely or on-site.
Are you available 24/7?
Yes. Our support line, (778) 312-2227, is answered 24/7 for urgent issues.
Do I need a contract or retainer?
No. You can pay per task with no retainer or contract. Monthly managed IT plans are available if you want ongoing coverage, on a month-to-month or annual basis.
What is your guarantee?
No fix, no fee. If we can't resolve your IT problem, you aren't charged for that service.
Which areas do you serve on-site?
Richmond and Delta (including Ladner, Tsawwassen, North Delta, Tilbury and Annacis Island) are our core areas. We also come on-site in Vancouver, Burnaby, New Westminster, Surrey, White Rock and Langley, and support businesses remotely anywhere in BC.
How much does IT support cost?
On-demand work is priced per task, and you get the price before major work starts. Managed IT plans are a fixed monthly fee based on your users, devices and on-site needs, quoted after a free IT assessment.
How is data recovery priced?
Per task, not by data volume. Restoring 1 TB or 1,000 TB costs the same for the same task.
Can you get our internet back during an outage?
Usually within one hour of our technician arriving, including temporary Starlink or LTE service if your provider's line is down.
Can you take over from our current IT provider?
Yes. We collect admin credentials, licences and vendor contacts, document your systems and take over without downtime.
We have an in-house IT person. Can you still help?
Yes. Co-managed IT gives them backup for vacations and leave, help desk overflow, project help and security tools.
Do you help with cyber insurance applications?
Yes. We check each control your insurer asks about, such as MFA, EDR, backups, patching and training, fix gaps and give you documentation so your answers are accurate.
Can you migrate us to Microsoft 365 or Google Workspace?
Yes. We migrate email, calendars and files from on-site servers and other providers, after hours, without losing data.
Do you support Dynamics NAV and Business Central?
Yes, including support, upgrades from NAV to Business Central, integrations, and the servers and backups behind them.
Do you offer AI training?
Yes. We run hands-on AI training for teams, set up tools like Microsoft Copilot and ChatGPT securely, and build workflow automations with human approval steps. Start with a free AI readiness check.
What should I do if I think we've been hacked?
Call (778) 312-2227 immediately. Don't pay a ransom or wipe computers. Disconnect affected machines from the network if you can. We'll contain the incident, restore from clean backups and help you assess privacy breach reporting obligations.
Can you audit our network before we commit?
Yes. We can review your network, hardware and security under an NDA and give you a written summary, whether or not you hire us.
Still have a question?
Call now for urgent problems, or book a free, no-obligation IT assessment for your office.