How our IT support pricing works
You see the price before we start, and you don't pay if we can't fix it.
Star X offers two simple ways to pay: per task, only when we work, or a fixed monthly managed IT plan. Either way you get a price before work starts, and if we can't fix the problem, you don't pay for that service.
- No retainer required
- Price confirmed before work starts
- No fix, no fee
- Free IT assessment
60 minUrgent issues: a technician is working on it within the hour
24/7Support line answered day and night, by a technician
No contractPay per job with no retainer, or choose a monthly plan
No fix, no feeIf we can't solve it, you don't pay for that service
On-demand IT support
Pay per task. No retainer, no contract.
- You pay only when we're actively working on your issue
- Remote or on-site
- 1-hour urgent response
- Price confirmed before major work
- No fix, no fee
Best for offices with occasional issues, one-off projects, or anyone who wants to try us first.
Managed IT plan
Fixed monthly fee. Month-to-month or annual.
- Help desk for your staff, remote and on-site
- 24/7 monitoring, patching and endpoint protection
- Backup monitoring and restore tests
- Microsoft 365 / Google Workspace administration
- Vendor management and IT planning
Best for offices of roughly 5–100 staff that depend on their systems every day.
What affects the price
- Number of users and devices you want covered.
- Servers and specialist systems, such as ERP, practice management or production software.
- On-site needs: how often a technician needs to visit, and where.
- Security requirements, for example from a cyber insurer or a client contract.
- Project scope for migrations, office moves and upgrades, which are always quoted in writing.
What we promise on every invoice
- No hidden fees and no surprise charges
- A clear description of the work done
- No charge for services we couldn't complete
Get an exact quote
The fastest way to a real number is a short call or a free IT assessment. We'll recommend on-demand support or a managed plan, whichever costs you less for the coverage you need.
Questions we hear a lot
Still unsure? Call (778) 312-2227 and ask a technician directly.
Do you charge a retainer or setup fee for on-demand support?
No. On-demand support has no retainer and no contract. You pay for the task we complete.
How is a monthly managed IT plan priced?
Monthly plans are priced on the number of users, computers and servers, and how much on-site support you need. We quote a fixed monthly fee after a free IT assessment. Plans are month-to-month or annual, and annual plans cost less per month.
How do you price data recovery?
Per task, not by data volume. Restoring 1 TB or 1,000 TB costs the same for the same task.
What does a cloud migration cost?
It depends on data size, number of users and complexity. Small email migrations can cost a few hundred dollars; larger server migrations can reach the tens of thousands. You get a fixed written estimate first.
Are hardware and software included?
No. Hardware and software licences are billed separately, at prices we quote up front. We'll also tell you when you don't need to buy anything.
What does 'no fix, no fee' mean exactly?
If our team can't resolve your IT problem, you aren't charged for that service.
Stop fighting your IT. Hand it to us.
Call now for urgent problems, or book a free, no-obligation IT assessment for your office.