Data recovery, backup and disaster recovery in Richmond, BC
Your data back, your business running, and backups that actually restore next time.
When a server crashes, ransomware hits or a power outage corrupts your data, Star X gets you running again, often within an hour of our technician arriving. Then we set up backups that are monitored and tested, so the next incident is a minor inconvenience instead of a crisis.
- Emergency line 24/7
- Priced per task, not per TB
- Restore testing included
- Offsite and immutable backups
60 minUrgent issues: a technician is working on it within the hour
24/7Support line answered day and night, by a technician
No contractPay per job with no retainer, or choose a monthly plan
No fix, no feeIf we can't solve it, you don't pay for that service
Emergency recovery
If your business is down right now, call (778) 312-2227. Don't keep restarting a failing server or run recovery tools found online; both can make data loss permanent.
- Server and storage failures: failed drives, RAID problems, corrupted operating systems.
- Ransomware: containment, clean rebuild and restore from uninfected backups.
- Power outages and surges: damaged equipment, corrupted databases and accounting files.
- Accidental deletion: files, mailboxes, SharePoint and OneDrive data.
- Internet outages: diagnosis, provider escalation and temporary Starlink or LTE service.
Fair pricing: many providers charge by data volume. We charge per task, so a large restore doesn't cost more just because you have more data.
After the emergency: prevent the next one
Once you're running again, we'll show you what failed and why, and recommend the smallest set of changes that would have prevented it or made recovery faster. No pressure to buy anything.
Backup and disaster recovery planning
Our approach follows the same steps we describe in our guide to building a disaster recovery plan for BC businesses.
1. Risk and impact assessment
We list your critical systems (email, accounting, ERP, file shares, phones) and what an outage of each would cost, including BC risks like storms, flooding, earthquakes and ransomware.
2. Recovery targets
We agree two numbers per system: how quickly it must be back (RTO) and how much data you can afford to lose (RPO). These drive the design and the cost.
3. Backups done properly
Local copies for fast restores, plus offsite cloud copies that are encrypted and immutable or offline, so ransomware can't delete them.
4. Monitoring and testing
Daily backup checks and scheduled test restores, with a short written report you can show your insurer or auditor.
5. Microsoft 365 and Google backup
Cloud email and files need their own backup. Microsoft and Google keep your service running, but restoring deleted or encrypted data is your responsibility.
6. A written runbook
Who to call, what to restore first and how staff keep working during an outage, written in plain language.
What clients say
Real reviews from our Google Business Profile. Rated 5.0 out of 5 from 16 reviews.
“I have been a loyal customer of Star X Consulting for over two years, and I can't recommend them highly enough.”
“Always responded to our request in a very timely manner since he knows our P&C industry very well.”
“After malware affected my computer, Denis spent time walking me through different troubleshooting steps to locate it.”
“The team was professional, and easy to work with. They gave clear advice and knew what they were doing. Highly recommended!”
“Called those guys to restore my services, they were fast. Will use them again, 100%.”
“Their team is highly professional, knowledgeable, and responsive, making them an excellent choice for businesses of all sizes.”
Try us on one job
No contract, no retainer, no sales pitch. Give us your most annoying IT problem. If we can't fix it, you don't pay. Most clients who start this way stay.
5.0 on Google, 16 reviewsPrefer a call back?
Questions we hear a lot
Still unsure? Call (778) 312-2227 and ask a technician directly.
Our server crashed. How soon can you restore it?
Call (778) 312-2227. A technician starts working on urgent issues within one hour. In most cases you're back in business within about an hour of our technician arriving at your office. Severely damaged hardware takes longer, and we'll tell you honestly what to expect.
How much does data recovery cost?
We charge per task, not by the amount of data. Restoring 1 TB or 1,000 TB costs the same for the same task. You get the price before we start.
What happens if you can't recover our data?
Under our no-fix, no-fee guarantee, you don't pay for a recovery service we couldn't complete.
What's the difference between backup and disaster recovery?
Backup is a copy of your data. Disaster recovery is the plan and tooling to get the whole business running again: which systems come back first, how fast, from where, and who does what. You need both.
How often should backups be tested?
At least quarterly, and after any major change. Our managed clients get regular restore tests with a short report, because an untested backup is only a hope.
Can you get our internet back after an outage?
Usually yes. We can typically bring an office internet connection back within one hour of our technician arriving, including temporary Starlink or LTE service if your provider's line is down.
Stop fighting your IT. Hand it to us.
Call now for urgent problems, or book a free, no-obligation IT assessment for your office.