Office networks and IT infrastructure in Richmond, BC
Wi-Fi that reaches every desk, and internet that stays up when your provider doesn't.
Star X designs, installs and fixes the equipment your office runs on: firewalls, switches, business Wi-Fi, servers and backup internet. We start with a network audit, recommend only what you need, and document everything we set up.
- Network audits
- Wi-Fi that covers the whole office
- Starlink and LTE failover
- Server setup and management
60 minUrgent issues: a technician is working on it within the hour
24/7Support line answered day and night, by a technician
No contractPay per job with no retainer, or choose a monthly plan
No fix, no feeIf we can't solve it, you don't pay for that service
What we set up and support
- Network audits. We map your network, find bottlenecks, single points of failure and security gaps, and give you a prioritized plan.
- Firewalls and routers. Business-grade firewalls (including Fortinet), secure remote access/VPN and network segmentation for guest Wi-Fi, cameras and payment terminals.
- Business Wi-Fi. Access points placed from a site survey, so warehouse floors, boardrooms and back offices all get a strong signal.
- Switches and structured networks. Clean, labelled network closets and switches sized for growth.
- Backup internet. Automatic failover to Starlink, LTE/5G, satellite or a second provider.
- Servers and storage. Windows Server installation, file shares, permissions, UPS power protection (including APC) and monitoring.
- Workstations. Supply, setup and imaging of Dell, Lenovo and other business laptops and desktops.
- IT asset management. An up-to-date inventory of hardware, warranties and licences.
Case: Richmond accounting firm with dropped calls
A Richmond accounting firm called us after weeks of dropped Zoom calls and slow access to cloud accounting software. They had recently doubled their staff but were still running the router installed in 2017.
A site audit found Wi-Fi blind spots, old hardware and network congestion. After targeted equipment upgrades and a proper network design, speeds improved dramatically, without changing internet provider or increasing their monthly bill.
How an infrastructure project runs
- Site visit and auditWe look at your space, current equipment, internet service and how your team works.
- Written recommendation and quoteWhat to replace, what to keep, and what it costs. No overselling.
- Installation after hoursWe schedule changes outside business hours where possible to avoid downtime.
- Testing and documentationEvery device is tested and documented: network diagram, passwords handed over securely, warranty dates recorded.
Built for Richmond and Delta workplaces
Many of our clients work in warehouses, light industrial units and mixed office spaces in Bridgeport, Riverside, Mitchell Island, Tilbury and Annacis Island. These buildings have long distances, metal racking and concrete that cause Wi-Fi trouble, so we plan coverage for them specifically. For offices in Richmond City Centre and Ladner Village, the usual challenge is crowded Wi-Fi channels from neighbouring businesses, which we solve with proper channel planning and modern access points.
What clients say
Real reviews from our Google Business Profile. Rated 5.0 out of 5 from 16 reviews.
“I have been a loyal customer of Star X Consulting for over two years, and I can't recommend them highly enough.”
“Always responded to our request in a very timely manner since he knows our P&C industry very well.”
“After malware affected my computer, Denis spent time walking me through different troubleshooting steps to locate it.”
“The team was professional, and easy to work with. They gave clear advice and knew what they were doing. Highly recommended!”
“Called those guys to restore my services, they were fast. Will use them again, 100%.”
“Their team is highly professional, knowledgeable, and responsive, making them an excellent choice for businesses of all sizes.”
Try us on one job
No contract, no retainer, no sales pitch. Give us your most annoying IT problem. If we can't fix it, you don't pay. Most clients who start this way stay.
5.0 on Google, 16 reviewsPrefer a call back?
Questions we hear a lot
Still unsure? Call (778) 312-2227 and ask a technician directly.
Why is our office Wi-Fi slow?
The most common causes are an old router that can't handle today's device count, access points in the wrong places, channel interference from neighbouring offices, too little internet bandwidth, and building materials such as concrete, metal and glass. A site survey shows which one it is, so you don't spend money on the wrong fix.
Can you set up backup internet for when our provider goes down?
Yes. We set up automatic failover to a second connection, such as Starlink, LTE/5G or a second wired provider, so card terminals, phones and cloud apps keep working during an outage.
Do you install and manage servers?
Yes. We install, configure and maintain Windows servers for file sharing, accounting and line-of-business software, and we advise honestly when moving that workload to the cloud makes more sense.
Can you help with an office move?
Yes. We plan the network for the new space, coordinate with your internet provider, move and reconnect equipment, and test everything before your staff arrive.
Do you keep an inventory of our equipment?
Yes. We record your hardware, warranties, licences and network layout, so replacements and renewals are planned instead of urgent.
Stop fighting your IT. Hand it to us.
Call now for urgent problems, or book a free, no-obligation IT assessment for your office.