Co-managed IT and temporary IT coverage
Your IT person gets a backup team, so the office never stops when they're away.
If you have one IT person, or a small IT team, Star X can be their backup. We cover vacations, sick days and parental leave, take overflow tickets, handle projects they don't have time for, and provide the monitoring and security tools that are expensive to run alone.
- Vacation and leave coverage
- Help desk overflow
- Project help
- Pay per task or monthly
60 minUrgent issues: a technician is working on it within the hour
24/7Support line answered day and night, by a technician
No contractPay per job with no retainer, or choose a monthly plan
No fix, no feeIf we can't solve it, you don't pay for that service
When businesses call us for co-managed IT
- Your IT person is going on vacation or leave and nobody else knows the admin passwords.
- Your IT person resigned suddenly and you need someone to secure access and keep things running while you hire.
- The help desk is overloaded and big projects keep getting pushed back.
- You need a specialist for a one-off project: Microsoft 365 migration, firewall replacement, AWS, Business Central or a security assessment.
- Your insurer wants 24/7 monitoring or EDR that a one-person team can't realistically run.
What we can take on
- Help desk overflow and after-hours support
- Vacation, sick day and parental leave coverage
- Monitoring, patching and endpoint protection tools
- Security reviews and incident response
- Projects: migrations, office moves, network upgrades, server replacements
- Documentation, so knowledge isn't stuck in one person's head
If your IT person left suddenly
Do these three things today:
- Change the passwords for Microsoft 365 or Google admin, the firewall and domain registrar.
- Disable their personal accounts and remote access.
- Find out where backups go and confirm the last one worked.
We can do this with you remotely, often the same day. Call (778) 312-2227.
Try us on one job
No contract, no retainer, no sales pitch. Give us your most annoying IT problem. If we can't fix it, you don't pay. Most clients who start this way stay.
Questions we hear a lot
Still unsure? Call (778) 312-2227 and ask a technician directly.
What is co-managed IT?
Co-managed IT is a partnership between your in-house IT staff and an outside IT company. Your IT person stays in charge and keeps the knowledge of your business; we add extra hands, specialist skills and tools, and cover when they're away.
Can you cover while our IT person is on vacation?
Yes. Before they leave, we meet with them to review documentation, access and anything in progress. While they're away, your staff call us directly, and we hand back a short summary of what we handled.
How quickly can temporary IT coverage start?
For planned leave, we like a week or two to do a proper hand-over. For sudden departures or emergencies, we can usually start remote coverage within 24 to 48 hours, and same-day for critical issues.
Will you try to replace our IT person?
No. Co-managed IT works because your IT person knows your business. Our job is to make them more effective and give the business a backup, not to take their job.
How is it billed?
Per task with no retainer, or as a monthly co-managed plan if you want us on standby with monitoring and security tools running.
Stop fighting your IT. Hand it to us.
Call now for urgent problems, or book a free, no-obligation IT assessment for your office.